Our Reviews

You accommodated the first service on my 2025 Suburban (5K miles) but were unable to trouble shoot the automatic function for second row driver side seat.

After fifty years ding business wit Hood Chev Icannot praise them more highly!

We had a fantastic experience at Hood Northlake Chevrolet! From the moment we walked in, the team was friendly, knowledgeable, and genuinely committed to making the process easy and stress-free. They took the time to listen to what we were looking for and went above and beyond to help us find the perfect vehicle. We ended up driving home in a new Suburban, and we couldn’t be more pleased! It’s spacious, comfortable, and loaded with features that make every drive enjoyable. A huge thank you to the entire staff for their professionalism, kindness, and exceptional service. If you’re looking for a dealership that truly cares about its customers, Hood Northlake Chevrolet is the place to go!

It went very well, took about 10 minutes before I could talk with my rep due to them was able to get with Larry, who was very busy. Once I was able to talk with him, the process of getting my truck in for the services I need went quickly.

Every one was great Excellent Service from Mark,Ben and Jimmy

The work was done. It just took a long time. Our appointment wasn’t until 10:00am. We didn’t leave until almost 12pm. I showed up 30 minutes before my appointment time. So, happy with the actual work but not the time it took.

I did back-to-back oil changes over two days on my Corvettes. They are garaged kept and my service advisor Lubin Lanne did a great job taking care of them. The team at Bill Hood did an awesome job of servicing both vehicles. I would highly recommend Bill Hood for all of your vehicle needs.

Another perfect service experience at Bill Hood Chevrolet. Jimmy, Ben and Larry are the best!

Thanks to Bill.

Continuing process of excellence through years and multiple vehicles.

The people were friendly, attentive, and informative.

Great place. Great people.

Very friendly and helpful

Brad (car salesman), Rogers (finance), and Brad Pitt (Customer Relations Manager) were more than professional and helpful in all aspects of the purchasing and finalizing the cost of my truck. No pressure sales, whatsoever, and Rogers was able to find a finance rate that was much lower than expected!!!

Steven Weigel was the nest salesman i have ever had! It was a great experience!

I had no appointment but service fit me in and I was done very quickly.

Great experience.

The sold me a car with a malfunctioning infotainment screen

Friendly , knowledgeable and professional

Oil change as expected. As them to torque bolts, done as expected, and had them look for a noisy pulley....still not found. Still looking.

Donald Gelpi and the staff were amazing. Still waiting on my hat! Will definitely go back again.

Timely, courteous

I think it’s my third or fourth vehicle I purchased from Hood and I really like dealing with everyone in sales service parts

Good

Fast friendly service.

Friendly and they keep me informed

Very knowledgeable sales and service personnel.

Service rep was good

Was VERY disappointed tpo find out at the the end that I was being charged 3,600 dollars for something I didn't want (ceramic coating etc.....). I left the dealership and was called back because of this.

Oil service manager took care of me. He was able to find me a time that was convenient for me when I had an emergency come up that had me miss my appointment. Top notch customer service putting the customer first.

Although it took some time to get my vehicle (order placed on Feb. 1st, 2025), the Mason and Rogers kept me informed and reassured me it would happen. I am pleased with the new corvette, it's beautiful.

The experience was pretty simple, but I believe more time could have been spent explaining the additional purchases, such as extended warranty and wheel/tire coverage.

My salesman Bill could not have been any more helpful. He listened to my needs and never asked me to reconsider. The men in finances and final paperwork were the best! I Highly recommend this dealership to everyone!

Problems with the online scheduling. Really messed up. Service was perfect as always

Everything went good until I went to pick up my vehicle I was told over the phone a price then got there and it was a whole different price

Appointment set up and drop off went without issue. Work was performed in a timely manner and I was kept up to date with progress. Pickup was without issue.

Great very friendly

Bill Hood Chevrolet has the best service department in the world. They are the best!

My wife said that she could here people cussing from behind the counter and after oil change she got halfway home that is hr away lights for tires came on and I called the service center and the guy said had to bring it back it is what it is and I asked him if it was something I could do at home he said no had to put a machine on it to reset everything so she had to go all the way back and get it fixed

It was awesome as always Jimmy and his staff are always point on

I had scoped out the inventory on the internet. Found a vehicle that had all of my requirements and actually a little more. Went to dealership with info - test drove the car talked to salesman about comparison of other vehicles. Looked at a few others and decided my original one was the best value for me. Did the deal. Easy informative and very happy with purchase

Nothing I could possibly complain about. Quick turn around and no issues when picking up my truck.

Great

Quick service on a busy Friday afternoon!

I had a great experience... Greg made it seem effortless and did everything to make my experience the the easiest and best it could possibly be. Fast and friendly and took note of my needs and got the deal done for me.

Fast and friendly service, I was in and out in no time at all they took care of everything that I needed done to my 2022 Chevy Silverado

Everyone was very helpful, especially Lubin my contact for service. Also was able to speak to Bill who was my sales rep. Very comforting to have relations with Bill Hood's team of employees.

Excellent as always

I had a great experience. Everything was laid out and explained very clearly. Will be returning when we look to upgrade my husbands truck!

My salesman Greg was Great. Brad Pitt was Great!! The finance managers are Shady as they come! They added extended warranty's & other hidden cost in my loan without consulting with me 1st.. That may be the way they do business but it's not the way I do business... I will not purchase from Bill Hood again!!

As you know, I recently purchased a pre-owned, certified 2023 Suburban-Premier. It allegedly has a clear 'CARFAX' showing no accidents/repairs. I completed my purchase on Thursday (December 11th) only to discover a major problem on the front passenger-side door over the weekend. The door had been poorly repaired, repainted but in a greenish shade that is in no way comparable to the car's bright, white finish. In fact, there was obvious paint overspray evident on the door's weatherstripping--which should have been caught when the vehicle was prepped for sale and unnoticed by Hood's 122-point inspectors. In any case, this damage was not disclosed to me prior to the purchase. The car has since been inspected by Hood's salesman, who assured me it would be brought to the business manager for resolution. So far, no further contact has been made by Hood. Needless to say, I am extremely disappointed with this purchase, the lack of communication once the paintwork-damage issue was inspected, and Hood's apparent indifference to a repeat customer. I shopped for a certified pre-owned Chevrolet for the peace of mind that purchase would bring. Yet now, I feel duped. All I want from your dealer is to be treated fairly and to have my vehicle's pre-existing defect resolved. Dominic F. Tusa -- Covington, LA

It was very nice

It's been one week and nobody has contacted us regarding the repair promised at purchase.

Service done on time. Everyone exceptionally friendly, especially the gentleman who checked me in. He worked with me to get service cost covered by GM points. Many thanks.

Everyone was very nice. They found the problem fast, and took care of it. They got my business

Excellent service

The service team was great. The were able to get me in earlier than my appointment. It shows that you team really cares about the customer experience.

great

Everything was good & proper manner and timing

Good job

All perfect. No complaints. Always a pleasant experience. Mr Bill is well versed on the cars we looked at before purchasing

Met or exceeded all of my expectations….

Great experience, Brad and Greg were great. Had me laughing from start to finish. Walked me through setting everything on my new car from start to finish. I will definitely be back to upgrade my daughter car when she graduates college. There's still a couple things left to finish, but I'll make another trip up soon.

They are bad serv

Great atmosphere

Brought our Brand new GMC Yukon in after a found transmission coolant line leak to be repaired. After the initial conversation and the expectation of delivery of new parts to repair i did not hear form the service advisor for 4 days. I tried multiple times calling and leaving messages with no reply. after the 5th day I was able to get in touch with the service advisor and he mentioned it was still getting worked on. My wife was out of a vehicle, for a week and put a strain on trying to share a vehicle with no offering of a rental for a warranty fix on a care that has 400miles on it. The ask is to just keep the client informed even though it may take longer than initially quoted i would have understood , but the radio silence was unfortunate.

Everyone was great to work with. Very easy process.

Overall ok, but no follow up after purchasing a new vehicle. Did not feel valued as a customer.

Very friendly, my service was done in a timely manner. Happy with it and will return for service here.

My experience with your staff from the salesman to the finance department was outstanding. Very helpful and friendly staff. Thank you for making car buying enjoyable.

Hood Chevrolet has the best team around. Keely and Ben are top notch!

Another perfect service visit at Bill Hood Chevrolet. The experience could not have been better. Jimmy Ben and Larry are the best.

Knowledgeable Workforce. Very efficient process.

Pretty quick turn around considering I had no appointment. Also did an excellent job keeping me informed through out the process.

Grateful they could find out what was the issue with my car

Because my car is old they asked me if I was sure I wanted to fix the problem. Not everyone’s rich and can afford a new car. And it was completely overpriced. Did not feel valued as a customer. And feel like I paid way too much money for what I had done. Very disappointing!

great service

Professional, helpful, courteous , strives hard to get my business.

Bill was very good and told me just what was done and explained everything clearly. I was a bit upset because none of my other vehicles ever had the check engine light come on until after 100,000 miles of service and that was to change the plugs. I hope that these were the only 2 instances that will ever happen. Thank you, Leon Puissegur

Every dealership should employ a salesman like Rudy. He knows how to work with his clients. During this process, I went to 3-4 dealerships, Rudy provided the type of experience everyone should go through when buying a car.

Super fast service while I waited. Can’t ask for better service and turnaround. Very pleased as usual.

Fast, friendly, accommodating.

On time and completed in timely manner

VERY PROFESSIONAL

Nice people..great service experience

Good Afternoon, I just wanted to reach out and say thank you for such a great experience at your Covington dealership. Everything went smoothly, and we truly appreciated how easy the process was. Grant and his team were great to work with. They were helpful, straightforward, and made the whole experience enjoyable. Thanks again — we really appreciate it. Best, BGSN MECHANICAL CONSTRUCTION A.J. RAIMER PRESIDENT OFFICE: 504-841-9775 CELL: 504-329-8744 aj@bgsnmechanical.com www.bgsnmechanical.com

Said my wife’s car had a blown head gasket and needed 7500$ to replace it but didn’t know if it would work and might cost another 11,000$ to replace the entire motor. Brought it to another mechanic and paid to have them check it, nothing wrong. Dealership mechanic was trying to scam us.

I had a VERY great experience at Bill Hood Chevrolet. Excellent service from each individual I was in contact with. Toby Bryant, Rogers Serpas and Brad Lasalle! I have and will continue to refer to this dealership.

In and out in a timely manner

Oil change on a Saturday morning. In and out in no time.

Though I wanted a truck and bought one, I do not believe the staff was honest.

Top notch service and friendly staff.

Great and fast service.

na

Poor communication, made me drop off my car the day before my 7am appointment on Tuesday , didn’t actually start looking at my vehicle until Wednesday I was able to finally get my truck Wednesday afternoon but I had to call back several times just to find out what was going on.

Service was easy to schedule and performed quickly.

Felt heard and valued. Process to purchase our new truck was very simple.

Pleasant experience, very timely and informative staff.

Very helpful and pleasant to work with, Ty!

Fast service

Toby did a great job. He was polite, friendly, and had our best interest in mind for what I wanted to buy. It was painless and very smooth.

Always have a great experience at Hood. They are so nice.

Brought in my 2025 Chevy Colorado truck for first oil change entire rotation. Service staff and customer service at the window was professional and courteous, as always.

We have purchased several vehicles from this dealership. Through the years I have maintained friendships with the salesman. Sales , service and finance teams treat us like family.

Great service

Everyone was courteous and the work was done in a very short time. .

Excellent service

Seamed to be a couple of misdiagnosed things.

In and out in 20 minutes. Great job also1

Appreciate the help I got

Bill Hood is the best dealership I've been to for service to my truck.

Great service always

You accommodated the first service on my 2025 Suburban (5K miles) but were unable to trouble shoot the automatic function for second row driver side seat.

Timely service. Good experience

The service department ran diagnostic tests to get the same error codes but the truck did not fail at the dealership.

Great 👍

Car was handled in an efficient and professional manner! Pleased with the entire experience!

Employees were very helpful.

Really excellent experience with Bill Hood in Covington La. Everyone I came in contact with was extremely friendly and helpful.

Excellent service, i think the part and labor should've been covered under a warranty, very high price for the service. They just don't make cars like they used to.

They were very efficient. Fast service. Great customer service. Highly recommend. Will use again.

Our salesman, Mr Bill Chaucer was great. He was patient, reasonable, and explained everything I had questions about. If not for the singing, constantly joking Mr Brad Pitt who focuses more on telling jokes and making things awkward when all you want to do is get your temp tag and leave, I would have given 5 stars. My first choice for my next vehicle purpose would still be Bill Hood, but when it comes time to get my temp tag, I will let whoever is with me get it while I wait outside. Or, let him wear a clown costume with a red nose you can honk so you know what you are walking into.

Our salesman, Kenny, was excellent. He helped us through every step in our car buying experience. We’ve purchased several vehicles in the past and this has been our easiest and quickest one yet! Will definitely go back and purchase our next vehicle from him. Thanks Kenny!

Good

People are nice and very friendly.thumbs up🫡

great job

Great !!!! from start to finish

Excellent service experience. My vehicle was washed which was a pleasant surprise! Service advisor had a great attitude and was very responsive. Mr. Grant, my salesman, came to great me and check on my satisfaction with my Suburban. Kendan is an asset to your organization.

excellent customer care service a pleasure working will Bill

very professional and courteous

It's always a pleasure to bring my car to this device department

WOW! I found myself a new service department! I have a GMC and was driving out to Hammond from Mandeville for services, but a ding remover referred us to you, so glad he did! It was easy to make the appointment. As soon as we pulled in my car was ready to be serviced. We dropped it off and got the call an hour later to come get it. The guys in the service department were so friendly and very efficient!

Luben was super friendly and helpful!

Timely service.

Took my wife's car in for check engine light issue, possible battery issue, noise from the clutch on air conditioner, & oil change & tire rotation. The check engine light was a loose vacuum hose; the battery was ok although I think the posts may have been cleaned. The air conditioner clutch was ruled normal and of course the oil change and tire rotation all completed within a short time & saved me money on what I thought I would have spent. I really like Bill Hood Service Department for their reliability & trustworthiness.

They were courteous, kind and willing to work with us.

Had a very friendly Sales person Sara. She did an excellent job showing us the features of the vehicle we purchased. The whole process was easy. Having what I was looking for on the lot made the deal easier. Everyone we had to deal with did a great job. Enjoying my new truck.

On time, good price (I’m am Amsoil dealer and can’t compete with GM oil pricing) always courteous and accommodated in the service department. Thanks hood team

I searched the internet and found a few deals out there and visited a few dealerships. I did not find exactly what I was looking for at your dealership but your sales team (BROCK H.) sealed the deal in helping to get what I was asking for as much as he could. I give him a solid 5 stars on this review and the rest of the team did great as well. I would refer Hood Chevy team to everyone I know. James

Courteous techs and speed of service was great.

Mason is a BEAST and made us feel completely comfortable.

Great service as always!

Joey and Luban was great people to deal with.

Sales was excellent ,finance department was not

Great!

Service department is Dishonest and has no idea what they are doing. I have had poor experiences last few times have been there and this last time was the last straw. I wanted to speak with the dealerships manager and have not been able to.

Finished the job quickly and correctly.

Service Team is always kind and professional. I trust them to make sure my vehicle is safe and working properly.

Eric was very helpful and kept me informed of my service status. Appointment was on time and service was completed extremely fast.

It was fantastic. The issue was resolved and the staff was fantastic.

Great as usual

The service writer was very professional and helpful

Professional, as always

Mark is always knowledgeable and great at communicating the process. His timelines are always accurate.

It’s was the best

Awesome! Jimmy and Bill always go above and beyond expectation

always a pleasure to do business with them. Bill and Jimmy do an excellent job of helping customers and making sure repairs are completed in a timely manner.

Had nothing but a good experience.

Good job

Great

The service staff is always easy to work with, they communicate the maintenance needs of my vehicle so there is no surprise when it comes to making a decision on next steps. I appreciate that they are friendly, and attentive to the care of my vehicle.

Great Experience

Another perfect service visit at the best service department in the world at Bill Hood Chevrolet.

Friendly and knowledgeable staff, car was ready when promised and all work completed to my satisfaction. Recommend this dealership to anyone seeking quality work.

The Tech reinstalled the glove box incorrectly and never verified that it would open & shut. I checked it after getting back in the car and went back inside to notify the service rep. He called a Supervisor and he brought the Suburban back into the shop to fix the broken glove box. Quality control to verify that it was reinstalled correctly would be the first option. Had i not checked it would have been my problem to convince the dealership that it wasn't my fault.

Friendly and explained everything making sure I understood. I will be a returning customer

Larry Buttone and service team are excellent

Fast and friendly

Great experience,

Service was don’t in time. People very friendly and informative

The service was excellent. The problem on the other hand has me upset because the last 14 brand new purchases I have made, none of them have had 3 services before 5500 miles of use. This is the first time I have experienced needed service 3 times before 100,000 miles! The truck runs good has good response but the electronics and electrical problems are an issue.

Great customer service by in take team for oil change.

Great customer service. They go above and beyond for my car’s milestone services. Thank you

Larry Buttone, as usual, was excellent and very helpful.

I had a positive experience buying my truck at Bill Hood.

Greatness

Very professional and friendly

Problem was handled very quickly. Entire service team was very friendly and helpful

Easy access Fast reliable service

Everywhere was very helpful so I can get into my new vehicle.

Great experience. Great service. Great prices. As always they take care of me exceptionally well.

A little pricey for a simple fuel filter change. Also, pushung to change the oil due to milage on the dealer placed sticker and not taking into account computer at 40% oil life remaining.

Excellent staff that are very knowledgeable and helpful.

Service was prompt and professional

Very Professional and friendly as usual. David Brumfield

Service advisor was great we didn't have to wait long and had a nice area to sit and wait for our services to be comple

This has to be the best car buying experience ever. When we arrived we weren’t bombarded by any sales people and that was nice. The sales people were so friendly and welcoming. They stayed on past closing so we could finish our purchase. I would definitely recommend Bill Hood. Top tier service and top tier experience.

It was a great buying experience. Mr.Trey Fields,Mr.Mason Hurst, and Mr.Roger Serpas were all professional. It was a great buying experience. Thanks, Duane Arceneaux

Good as always 👌

Mike,my salesman, did everything possible to make this process as smooth as possible. He has gone above and beyond to help me buy a new car. He kept in touch for months. I was less pleased at the end when I feel I let the financial person talk me into buying extra insurance I don’t know if I need.

Another perfect service visit at the best service department in the world. Thank you Jimmy Jenkins. the Service Director at Bill Hood Chevrolet.

Always super efficient, punctual, gets me in and out of the service department ! I think they even threw in an exterior wash !

very good, very professional

Pleasant no hassle by an experience. So glad they met all of my expectations.

Everyone was amazing from start (Gregg) to finish (Mr Pitt). Will return if I need to purchase another vehicle.

Problem was solved.

All your staff works in a professional manner. I am always very pleased with your service,

Will not honor poor workmanship

The service writer was very professional and friendly. He was extremely helpful with questions about my car

Great customer service.

If this was just rating the salesman, I'd give it 5 stars. Mr. Bill Chaucer was top notch. He didn't make me feel rushed and took the time to find the exact vehicle that I wanted. Since the rating is for the dealership, I can't give 5 stars. The rest of the experience was less than stellar. The finance office tried to get me to sign on a higher interest rate than I knew I could get. When pushed, he finally agreed to find a lower interest rate, which he did. He also attempted to charge additional fees. He wanted $995.00 for a so-called "administrative fee"! When my wife complained, he said he had spoken to some other manager and he had agreed to waive the fee. Obviously, the fee was not warranted to begin with. The whole experience left a bad taste in my mouth. I'm still not sure if I got a good deal or if I was ripped off. If you decide to go to Hood Chevrolet, be sure to ask for Mr. Bill. He'll definitely take care of you. Maybe just line up your financing before you go. I wish I had.

❤️

Sara was a delight to work with and I had a great experience.

This is the second time a car that I bought less than six months ago from this dealership was back in need of some type of service. Disappointment is definitely an understatement Mark in the service department was very upfront and honest with me about the costs and I greatly appreciate that. I wish that Mark would’ve been the one that checked over this car for problems before I purchased it. I find it incredible that we’ve had issues with it. Multiple issues with it and we’ve had it less than six months.

Friendly & courteous staff

Lubin did a great job

Quick and

Quick and Honest

It was more than I expected from a dealership.

Mark Johnston, Service Advisor, is a knowledgeable professional who has tended to my trucks needs for the last few years. I live in Texas but come here to visit family. I plan all of my service around these visits. Mark and Bill Hood Chevrolet are the best!

Great

great people to deal with

Friendly service. Had exactly what I was looking for

Great service from arrival until departure!

Bill was great . Always good fast service

Friendly welcome and complete explanation of service. On time service.

Great service with reasonable price on oil changes.

Great service as always

Fast and excellent service.

Had a great experience. Fast and easy

Everyone is great in the service dept . At the end of the day , that’s who you deal with after the purchase of your vehicle. For the next 6 or so years . Since Katrina we purchased 6 vehicles from you guys & very satisfied. Thank you , Ellen Dupriest.

Everyone was nice and knowledgeable

Everyone was very friendly and it didn’t take long for my car to be serviced.

The service was prompt. The waiting area was clean and comfortable.

Excellent service!

oil change went well as far as I know, just don't understand why the Chevy dealer would tell me they couldn't run my truck through the carwash because they couldn't get the antenna off? Came off real easy when I got home.

My experience was amazing! Mr. Bill Chaucer was great through the whole process, from meeting me and my kids as we arrived to making us feel welcome through the process by being patient will my rambunctious kids and helping ease my anxiety and nerves through the process of helping me pick a car that was comfortable for me and my kids to getting my financed loan approval. Even went above and beyond by assisting me with my concerns after the purchase was made and I was home. Kudos to Mr. Bill

Very friendly and clean waiting area.

Great service

Good job

Great Service

Great service advisor, fast service. Not happy with warranty coverage determination.

Kendon our salesman was so professional and courteous it was a pleasure to do business with him. The gentleman that we signed the paperwork with was also a very professional . Brad Pitt was very helpful and patient in showing us about our car outside in the heat. Everyone that we had interaction with was fantastic. I will tell anyone that is looking for a new car the visit this location.

Everyone was great, as soon as we pulled up it was great customer service and my sales associate E. Grant was super attentive, knowledgeable, and made the deal fast and easy !!!! Would recommend to anyone looking for a vehicle !!! I never put my trust into car dealerships but this one is different, trust me !!!

The Service Department was very professional and was able to get me in the next day for my vehicle problem. The service advisor was very knowledgeable and explained everything to me and let me know what was going on. I received a ride from the courtesy shuttle so I did not have to wait at the dealership.

Just dropped off car by wrecker truck and put key in drop box and had my sister pickup the key

The service tech and manager were very helpful. The job took longer than expected though and they did “NOT” have a loaner vehicle which I needed for work.

Good experience, very friendly & helpful staff

Timely, Efficient, Professional & Courteous Service......what more can you ask for?

Bill Hood is always a great experience. The staff is always very helpful and friendly. Recommend them highly!!

Great service department!

Toby and Brad were knowledgeable and patiently guided us through finding and buying our new vehicle